Shipping policy

Delivery Areas:

  • Currently shipping within India for our pre-order launch.

  • International shipping (Canada and other countries) will be available soon.

Processing Time:

  • All orders are processed within 1–2 business days after payment confirmation.

  • You will receive a confirmation email/WhatsApp message once your order is processed.

Shipping Time:

  • Domestic India: 5–7 business days from dispatch.

  • Estimated delivery times may vary slightly depending on your location.

Shipping Method:

  • Orders are shipped via trusted courier partners.

  • A tracking number will be provided via WhatsApp and/or email once your order is dispatched.

Shipping Charges:

  • Flat rate shipping for India: ₹150 (or free for early pre-orders if you want to offer it).

Lost or Damaged Packages:

  • In the rare case of loss or damage during shipping, contact us immediately via WhatsApp or email.

  • We will replace or assist according to the order and situation.

Pre-Orders:

  • For pre-order items, dispatch times will be clearly communicated at the time of purchase.

  • Payments are collected upfront, and your order will be shipped as soon as inventory is available.

UrbanIQ ensures safe, fast, and reliable delivery. We take care to package your products securely so they arrive in perfect condition.